Success Stories

Red Bay Coffee

Kenitra “Keni” Dominguez was determined to expand Red Bay Coffee’s employee benefits when she became the sustainable coffee company’s Director of People and Culture in early 2018. “Finding good employee benefits takes time, dedication and resources, and before I came to Red Bay, there was no one serving in a dedicated HR or people operations…

Batter Bakery

Jen is an amazing business owner who’s grown her company slowly and methodically. With her PCV loan and pro bono advisor, she’s been building sales and adding jobs. Everyone wins when a small business owner can create jobs that are good for her workers and for her bottom line. But where do you even start?…

DAD Services

Rather than being a reactive business, DAD Services can be strategic at the senior management level as their work with PCV’s Good Jobs, Good Business led to the hiring of 4 new managers. DAD Services of Oakland, California is a janitorial company that specialize in providing top-notch commercial cleaning for San Francisco Bay Area businesses….

DNA Motor Lab

Rodrigo wanted to implement processes to improve quality of life for employees so that their work was more productive and genuine, customers felt more satisfied coming into the store, and a sense of community was created. Based in Hayward, CA, DNA Motor Lab provides maintenance, upgrades, and repairs for motorcycles and scooters, both in their garage and…

As Kneaded Bakery

Iliana has seen a revenue growth of 150% at As Kneaded Bakery since she started working with PCV’s small business loan and advising programs, and has reinvested in the business and her staff. As Kneaded Bakery is a bakery in San Leandro, California, established in 2016 by Iliana Berkowitz. Inspired by the sourdough bread culture…

Tasty Catering

Learn through this video or this write-up how Tasty Catering uses core values to drive decision making.

SRC Electrical

See how Open Book Management looks in practice: In Know and Teach the Rules, SRC shares how they train employees to understand the key measures of business and general financial literacy. In Follow the Action and Keep Score, SRC’s Director of Operations details how SRC engages employees in their “critical numbers”

Zingerman’s

Zingerman’s began as a deli over 35 years ago and gradually grew into a number of related small businesses. Zingerman’s success relies on a combination of their guiding principles, strong culture of communication, and customer service focus. Zingerman’s feels it’s critical that employees are empowered to do what it takes to serve their customers—whether it’s…

Bora Architects

Read about how a Portland-based architecture firm successfully created a paid family leave program after finding that replacing an employee would be twice as expensive as offering paid time off. In this article, the firm’s owners share their methods for gathering data, weighing alternatives, and estimating expenses for a paid leave program.

Gap

National retailer Gap conducted a 35-week scheduling experiment that yielded about $2.9M in increased revenues for Gap across 19 pilot store locations. Key aspects of the experiment included: Elimination of on-call shifts. Creation of 14-Day Advance Schedules: managers finalized work schedules at least two weeks in advance, and associates had to request planned time off…