Retail

good jobs case study gap

Gap

National retailer Gap conducted a 35-week scheduling experiment that yielded about $2.9M in increased revenues for Gap across 19 pilot store locations. Key aspects of the experiment included: Elimination of on-call shifts. Creation of 14-Day Advance Schedules: managers finalized work schedules at least two weeks in advance, and associates had to request planned time off…

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good jobs case study zappos

Zappos

See how online retailer Zappos was able to grow their staff, improve performance, and drive profits by establishing a company culture rooted in customer service and screening for culture fit during interviews.

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good jobs case study coop

Central Co-op Grocery Store

When Seattle-based Central Co-Op Grocery Store increased entry level pay significantly, they set clear performance expectations and accountability measures. As HR director Tyler Burch expressed, “It’s a learning experience to figure out other ways to solve problems and develop people. We had to shift the paradigm to increase skills, knowledge, and abilities instead of increasing…

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