National retailer Gap conducted a 35-week scheduling experiment that yielded about $2.9M in increased revenues for Gap across 19 pilot store locations. Key aspects of the experiment included: Elimination of…
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See how online retailer Zappos was able to grow their staff, improve performance, and drive profits by establishing a company culture rooted in customer service and screening for culture fit…
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When Seattle-based Central Co-Op Grocery Store increased entry level pay significantly, they set clear performance expectations and accountability measures. As HR director Tyler Burch expressed, “It’s a learning experience to…
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