Retail Archives

Empowering Latin Americans in the Coffee Industry: The Story of Proyecto Diaz

Fernando wants more Latin Americans involved in the coffee industry, empowering them to tap into the $95B US coffee market. He’s hired a diverse background of Latin Americans living in…

Progeny Coffee Roasters

When most people in the United States talk about coffee, even rave about coffees they love, they’re almost always talking about the roasters. Third wave coffee ushered in an era…

National retailer Gap conducted a 35-week scheduling experiment that yielded about $2.9M in increased revenues for Gap across 19 pilot store locations. Key aspects of the experiment included: Elimination of…

Zappos

See how online retailer Zappos was able to grow their staff, improve performance, and drive profits by establishing a company culture rooted in customer service and screening for culture fit…

Central Co-op Grocery Store

When Seattle-based Central Co-Op Grocery Store increased entry level pay significantly, they set clear performance expectations and accountability measures. As HR director Tyler Burch expressed, “It’s a learning experience to…